Technical Support Specialist Job Details | Tecan Trading AG

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Technical Support team and bring your passion and talent to work.

Technical Support Specialist

Morrisville, NC

Your contribution:

Serves customers by providing direct technical support to all Tecan customers, Tecan Sales and Automation Engineers.  Supports Quality Systems and Quality Policies by following procedures, work instructions, and proper documentation to meet quality system regulations and ISO requirements.

• Answers customer and Tecan staff technical inquiries via telephone, e-mail and/or voice mail.  If inquiry/problem cannot be resolved, then dispatches Field Automation Engineer to customer site for resolution.  Follow-up is required through resolution.
• Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint.
• Arranges for shipment of parts or instruments to customer sites and ensures RSO’s are properly returned and tracked.
• Rotates cell phone coverage with other Technical Support Specialists.
• Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• May assist in trade shows or training as needed.
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.

Your background

• BA or BS in, Biology, Chemistry, Medical technology, Robotics, Automation or related fields or equivalent experience
• 1-2 years automation/instrumentation experience desired.
• Working knowledge of Windows Applications.
• Ability to work well under pressure, to multi-task
• Strong organizational skills
• Strong follow-up skills.
• Ability to get the job done in a manner that reflects the business expectations.
• High level of commitment and initiative.
• Professional phone etiquette required.
• Ability to interact effectively with diverse groups inside and outside of the organization.
• Ability to work effectively with customers.
• Ability to manage time effectively.
• Ability to travel up to 2 nights per month.
• Retains a valid driver’s license.
• Dependability is a must .
• Excellent written and oral communication skills (including legible handwriting).
• A desire to make the difference!
• Proven team player.

What makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The change to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive Compensation and Benefits package, including medical, dental, vision, and 401K match
• Wide range of training courses
• Strong company culture with rich history

Join Tecan, a great place to work! Read out about recent certification from Great Place to Work.

We're looking forward to receiving your application online. Please submit your CV or resume (without picture and without cover letter, reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered. 

#lifescience #technicalsupport #helpdesk #techsupport #technical