Customer Service Specialist (m/f/d)

NovaTaste is a global leader in taste innovation, delivering tailored culinary solutions and memorable taste experiences. A broad portfolio of renowned brands across Europe and internationally brings together extensive expertise in spices, seasoning blends, marinades, functional ingredients and food cultures. Close to its customers and anchored in global expertise, NovaTaste develops tailored solutions for food manufacturers, wholesalers, butchers, gastronomy and food service operators. These solutions enhance taste, texture and shelf life while consistently addressing sustainability and functional requirements. The company operates 21 locations in Europe, North America and Asia and employs more than 2,400 people who serve over 12,000 customers worldwide.

Fixed-term contract (expected duration of 1 year)

Tasks

• Support customer acquisition and business growth through effective sales support
• Manage the CPQ process, including quotations, pricing, and sample coordination
• Prepare and maintain customer documentation, annual reviews, and activity plans
• Coordinate customer events, trade fairs, and workshops
• Act as the primary point of contact for customer inquiries
• Process customer orders and coordinate deliveries
• Maintain customer, material, and pricing master data
• Perform database checks and support pricing updates
• Handle customer complaints and ensure timely resolution
• Collaborate closely with Sales and cross-functional teams to deliver excellent customer service

Skills

• Completed commercial, business, or administrative education, or a comparable qualification
• 1-3 years of experience in Customer Service, Internal Sales, Order Management, or a related role, preferable in a B2B environment in the food industry
• Good IT skills (MS Office, CRM, SAP)
• Fluency in Italian, very good command of English written and spoken
• Strong customer focus and service-oriented mindset
• High attention to detail, particularly in documentation and data management
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Excellent communication and interpersonal skills
  
  

Benefits

• Attractive meal vouchers
• Professional, free support for mental health through our partner nilo.health
• Occupational health services
• A constructive and innovative working environment in a successful, internationally active company