Service Sales and Program Manager, Partnering Business Job Details | Tecan Trading AG

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Global Service and Aftersales team and bring your passion and talent to work.

Service Sales and Program Manager, Partnering Business

Männedorf, Switzerland

Your contribution

As the PB Service Sales and Program Manager, you will play a crucial role in ensuring the success of service concept development for new platforms, products, and derivatives. You will coordinate effective and efficient service contributions during the development phase, develop and implement service strategies to enhance customer satisfaction, and optimize profitability. Your responsibilities include implementation and managing service concepts with OEM Customers  , ensuring superior customer service experiences within the partnering business, and driving both top and bottom-line success through strong processes and business analytics.

Responsibilities

• Develop, realize, and launch service concepts for new platforms and products in close collaboration with customers and internal stakeholders.
• Establish service project plans with clear deliverables and timelines.
• Coordinate and manage stakeholders, both internal and external (including customers, R&D, etc.).
• Lead regular meetings, manage agendas, document action items, and ensure project documentation with all stakeholders.
• Ensure smooth transfer from development to series phase with all relevant parties.
• Lead service contract scope and commercial negotiations related to Service & Aftersales within the Partnering Business.
• Manage customer success for all service-related topics and represent Tecan in quarterly business reviews.
• Provide service sales forecasts in alignment with corporate financial guidelines and manage tactical pricing within existing contracts.

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Your background

We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.

• Master’s degree or equivalent in a technical or scientific field.
• Additional qualifications in project management or process management are a plus.
• At least 5 years of relevant experience, including cross-functional R&D projects, customer interactions & management, and service experience.
• Experience in the life sciences sector is advantageous.
• Proficiency in English and German.
• Willingness to travel.
• Strong leadership mentality, excellent communication skills, proactive problem-solving abilities, and expertise in stakeholder management.

What makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

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Our purpose.

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.